Return Policy

1. Refund and Exchange Policy For Retailing Order

As we are very confident with the qaulity of the bags and wallets we are selling, we can guarantee your total satisfaction. If you are not satisfied with the goods you have received, you can return it for exchange or a full refund. The request of return has to be made within 3 days upon receive of the shipment and the goods must be brand new without being used and the protective packing on the handles and straps must not be broken. Before returning the goods, you need to contact us to confirm the return address and other details.

 

2. Return Policy for Wholeslae Order

We offer return for exhange if the product is wrong, defective or not as described upon arrival. Please email Ray Lau at [email protected] to report the problem and ask for return address.  The request of return has to be made within 3 days upon receive of the shipment and the goods must be brand new without being used and the protective packing on the handles and straps must not be broken.